Accessible Customer Service Plan
The Ontario government has introduced legislation to ensure accessibility to goods and services for people with disabilities.
The legislation is effective January 1, 2012.
The intent is to find ways around barriers faced by our customers. To ensure that our Team Members know what’s expected of them when they communicate with customers with disabilities in order to deliver accessible customer service.
Additionally, we must train / raise awareness with our Team Members on how to accommodate customers with disabilities.
We must document our plan and make the plan available to our customers AND, we must have a mechanism to receive feedback on how we are doing, and a mechanism to update our plan as needed. Here is our plan (PDF format)……………………………. Accessible Customer Service Plan pdf
Accessible Employment Practices: