Accessible Customer Service Plan

Intent

The Ontario government has introduced legislation to ensure accessibility to goods and services for
people with disabilities.
The legislation is effective January 1, 2012.
The intent is to find ways around barriers faced by our customers. To ensure that our Team Members
know what’s expected of them when they communicate with customers with disabilities in order to
deliver accessible customer service.
Additionally, we must train / raise awareness with our Team Members on how to accommodate
customers with disabilities.
We must document our plan and make the plan available to our customers AND, we must have a mechanism to receive feedback on how we are doing, and a mechanism to update our plan as needed.
Here is our plan (PDF format)…………………………….

Accessible Customer Service Plan pdf


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